Delivery&Shipping
DELIVERY LOCATIONS
Ricca makes deliveries in both Australia & Worldwide.
If your delivery method is made by Australia Post your order can be delivered to PO Boxes. If other courier options are used, they may or may not enable PO Box delivery.
PROCESSING YOUR ORDER
An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
We are more than happy to write instructions as instructed. If you choose to have your order left if you are not at home responsibility for your order is yours but contact us immediately to discuss at email Admin@riccacouture.com
Delivery is generally between Monday and Friday.
TRACKING ORDERS
All orders delivered within Australia automatically have tracking. You will receive a copy of your tracking once the order is sent. If your order has not arrived, please contact our customer service department for assistance of tracking at Admin@riccacouture.com
International orders are sent with Standard Airmail service. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements, we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
DELIVERY TIMES
Orders are usually dispatched within 2 business days – We endeavor to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected and depending on location.
IMPORTANT: Please check that all items received are what you have ordered. We will not accept any returns or provide refunds of items that have been opened, tampered with, or not in their original condition. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images e-mailed to us of the damaged item.
PRICES AND PAYMENT
All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.
ORDERS SENT OUTSIDE AUSTRALIA
- Delivery costs vary depending on the country the parcel is being delivered to and the delivery method chosen. Ricca uses Standard Air Postage which includes tracking. If an alternative form of postage is required contact customer service to discuss options.
- If an international order is entitled to a GST refund. This will occur after payment and before the order has been posted.
- You must pay the Order Amount by PayPal, Afterpay, Credit card or Direct Deposit at the time of submitting the Order. Ricca accepts Visa or Mastercard and on website and also accepts Amex.
- Some parcels sent overseas may be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. Ricca is not liable to pay such fees and is not responsible for the rejection of your parcel.
REFUNDS AND RETURNS
Only items purchased on the Ricca website can be returned to RiccaCouture.com for refund or exchange. Items purchased in a department store, specialty retailer or elsewhere must be returned to their original point of purchase.
Should you make an error when ordering online, Ricca will gladly exchange your item for the item you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges.
We will ensure that we pack your order with the greatest of care and consideration of safety. But in the event of your order arriving in a damaged state, or error of goods received than ordered online, contact Ricca immediately to discuss replacement of goods.